A Cisco IP Telephony Engineer is considered responsible for resolving incidents and service requests, which would be assigned by network teams. They are required to collaborate with partners and vendors to identify and rectify issues and implement solutions that would be able to provide tactical and long-term solutions.
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Engineers would also be required to also play an active role in reviewing working environments and offering suggestions on how a configuration could be standardized.
Cisco IP Telephony Engineers would be further responsible for understanding how processes could be improved. Cisco IP Telephony Engineers would also be accountable for delivery mechanisms and procedures relating to business unit services. They, in effect, are required to take ownership of relevant technologies.
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Job Description
A Cisco IP Telephony Engineer would play an essential role in the execution and alignment of strategic services, which would be related to engineering. Engineers must establish a working Cisco UC Manager 10.x VOIP system while keeping the client requirements in mind.
They are necessary also to resolve problems through research, customization, installation, network administration as well as network management support, and they would be responsible for the management and implementation of all aspects of a VOIP network infrastructure, which would be including the racking, cabling, LANs, WANs, WLANs as well as Network Security.
Cisco IP Telephony Engineers would be able to provide VOIP infrastructure and architecture that would be designed for data centers and site deployments. Engineers are required to provide operational support for moves, adds, and changes relating to service tickets.
Engineers are also considered responsible for managing and opening TAC cases and rectifying user, VOIP, or collaboration infrastructure problems. Engineers further would be required to provide a technical examination and support the root causes of the issues relating to a client’s application, product, and network incidents.
Education Qualifications
A Cisco IP Telephony Engineers must have a bachelor’s degree in Telecommunications, Computer Science, Electronics, Information Technology, or some related field. Individuals with relevant work experience would be having the edge over those who don’t. Regardless, individuals are required to have hands-on experience in Cisco SIP call control, VoIP deployments, IP routing, and SIP Trunking and knowledge of other key concepts that are relevant. Organizations might also be seeking individuals who would be having a master’s degree or a particular specialization.
Useful Certifications
Cisco IP Telephony Certification
Cisco IP Telephony certifications would be able to enhance an individual’s skills in supporting multi-service network solutions. The certification would be focusing on installing and designing Cisco IP Telephony solutions, IP Telephony fundamentals, and Call Manager Express.
Salary
The Indeed Salary research would be estimating the states that on an average Cisco IP Telephony Engineer salary would be ranging from approximately $83,903 per year for VOIP Engineer to $106,603 per year for Senior Network Engineer. As per the data acquired from Glassdoor, the national average wage for this position would be about $1,06,434.
Job Outlook
The career opportunities would seem to increase with the progression of technology. Some organizations would also be in search of freelance professionals who could fulfill their job requirements. Candidates would be interested in going the freelancing way, and this would be the best opportunity if you would have the right skill sets.
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