SPOTO updates the latest ITILV4 certified exam demos that cover all real exam answers and questions. We have helped thousands of candidates pass the exam in the first try. SPOTO can guarantee you can pass the exam and provide 7/24 technical support.
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The following is the Newest ITILV4 exam demos:
1.Which guiding principle helps to ensure that better information is available for decision making?
A.Keep it simple and practical
B.Think and work holistically
C.Optimize and automate
D.Collaborate and promote visibility
Answer: D
2.Which practice has a purpose that includes observing a service to report selected changes of state identified as events?
A.Information security management
B.Monitoring and event management
C.Incident management
D.Change control
Answer: B
3.Which describes a standard change?
A.A change that needs to be scheduled, assessed, and authorized following a defined process
B.A change that is typically implemented as a service request
C.A high-risk change that needs a very thorough assessment
D.A change that must be implemented as soon as possible
Answer: B
4.How does information about problems and known errors contribute to ‘incident management’?
A.It enables quick and efficient diagnosis of incidents
B.It removes the need for regular customer updates
C.It removes the need for collaboration during incident resolution
D.It enables the reassessment of known errors
Answer: A
5.Which practice owns and manages issues, queries, and requests from users?
A.Incident management
B.Service desk
C.Change control
D.Problem management
Answer: B
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